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Shipping & Returns

Shipping & Returns

Thank you so much for your purchase from ETE.

At Enter the Earth we do our absolute best to provide you with both a visual and written description of the item you are purchasing.  However, sometimes the color on computer screens differs and the item you receive might appear different than the picture you see online.  If so, or if for any other reason, you are not 100% satisfied with the item or items you purchased, we will allow a return or exchange within 2 weeks of shipping date.

In order for us to issue a refund or exchange, please contact us within 2 weeks of shipment date by email. Item/s to be returned MUST BE IN ORIGINAL CONDITION. The customer will be held responsible for the return shipping charges. Once the item is received in original condition, a refund will be issued. If you are interested in an exchange, email us and let us know.  In this case, the customer will be held responsible for ALL shipping costs.

If an item is damaged during shipment, this must taken up with shipping company. Insurance is added to all shipments and we are very careful packers, so this is an unlikely scenario!

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. However to reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Attention international buyers.  Some countries may charge Taxes and Duties (VAT) on your items. Enter the Earth is not responsible for these charges.  We also cannot put a different price on your items on the customs form.

Also be aware that some international orders may take longer to receive.  Some countries, such as Italy and the Ukraine, have taken up to 60 days to receive packages.  We have also been informed that Brazillian and Russian customs have been holding packages for up to 120 days.  Thank you!

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